Terms & Conditions

JOURNEYS DISCOVERING AFRICA LTD is registered as a private limited company in the United Kingdom. Company Number 07518466, Registered Office c/o TG Associates, Monument House, 215 Marsh Road, Pinner, Middlesex HA5 5NE. We are full members of the Travel Trust Association, Membership number Q0496.

PUBLISHED PRICES

Please note that the prices published on this website are per person and based on a minimum of two people sharing a room. Any discounts or special offers shown are also on a per person basis. Upgrades to single rooms are possible, subject to both availability and an extra charge. Single travellers are welcome on all of our tours, for which a further supplement must be paid. All prices on our website are meant to serve as an indication only, and are subject to change. 

RESERVATIONS AND PAYMENTS

Payments by credit card will attract a surcharge 4.5% of the quoted and invoiced amount. This applies both to deposits and to final balances.

Reservations are accepted after we receive a deposit of 30% of the per person tour price for every participant on the tour.  We will contact you with a booking confirmation, comprising the itinerary you have booked, the price (and what is included and excluded from it), and a trip guarantee certificate issued by the Travel Trust Association within 3 working days of receiving your payment. Reservations are confirmed when we contact you.

The remainder of the price of the tour is due 90 days prior to the departure date. If your reservation is made within 90 days of departure, the entire price of the tour must be paid at the time of confirmation. Failure to deliver complete payment at least 90 days prior to departure will be considered notification of cancellation by default and is subject to cancellation charges as stated below. Journeys Discovering Africa reserves the right to deny participation to anyone whom it deems unsuitable for a tour. There is a lower age limit of 15 years on the Gorilla tracking excursions, and 12 years on the Chimpanzee tracking and Golden Monkey tracking tours.

CHANGING TOURS

Any such changes made less than 90 days prior to departure are subject to Journeys Discovering Africa’s cancellation fees.

MAIN TOUR CANCELLATION POLICY

Cancellations received will be subject to the following forfeit of tour price (please see below for further information on cancellation policies for primate tracking permits):

  • 91 days and above 30% of the tour price (lost deposit)
  • 46-90 days 40% of tour price
  • 31-45 days 60% of tour price
  • 0-30 days 100% of tour price

Cancellation fees are based on the date your written notification is received at Journeys Discovering Africa by email.

GROUP DEPARTURES

Our group departures run on a minimum participation of 2 clients. If we do not achieve this number on a particular departure by 90 days before the departure, you will be given the option to carry on with the tour privately, and bear the extra costs of doing this. If you do not wish to take up this option, the trip will be cancelled, and your deposit will be returned in full.

TRAVEL INSURANCE

We insist that all our clients take out travel insurance. This insurance must be taken out before you pay us anything for your trip. If you require it, we can provide you with the details of independent third party insurance companies. Please ensure that your insurance policy includes cover for possible trip cancellations.

CLAIMS AND REFUNDS

Except for verifiable extenuating circumstances, refunds are not made for any missed tour services. Please see below our Limits of Responsibility. For verifiable claims to be considered, they must be received in writing within 30 days of the termination of the tour. Any adjustment considered will be based on the actual cost of the services involved and not on a per diem basis. Adjustments will not be made for unused sightseeing trips or meals. Journeys Discovering Africa will not accept liability for any claims that are not received in writing within 30 days of the termination of a tour.

EXPENSES COVERED AND NOT COVERED

The details of what your trip price includes and does not include are given on the “Dates and Prices” page for each tour, or detailed at the bottom of your trip itinerary.

PARK & PERMIT FEES

Please note the park fees tariff in East African countries, including the cost of primate tracking permits, can be subject to unscheduled changes at any time. If there are significant changes that cannot be absorbed by Journeys Discovering Africa they will have to be passed on.

ACCOMMODATIONS

Unless a specific accommodation is requested, we reserve or recommend the best available, reasonably priced, charming hotels/lodges with private bath, hot water, good service and value. Prices are based on two persons sharing a twin-bedded room. Journeys Discovering Africa reserves the right to substitute equivalent or superior hotels. If a hotel of equivalent standard is not available, we reserve the right to substitute the next best quality hotel. A refund may apply in this case.

We make every effort to arrange shared accommodations for single travelers when requested to do so. If the request cannot be honored, the quoted single supplement will apply.

PHOTOGRAPHY ON TOUR

Journeys Discovering Africa reserves the right to take photographic images of individual participants to use for commercial promotion. Tour members who prefer that their image not be used are asked to identify themselves to their tour escort at the start of the tour.

MEDICAL REQUIREMENTS

Good physical and mental health is essential for the enjoyment of these active, outdoors tours. You may travel in rugged areas removed from modern medical facilities. Good physical conditioning is recommended as preparation for all tours, especially those involving trekking.

By forwarding the deposit, the passenger certifies that he/she does not have any physical or other condition of disability that would create a hazard for himself/herself or other passengers. It is essential that any participant with a medical condition requiring regular treatment or which may be affected by vigorous activity, high altitude, heat, cold, other natural phenomenon, or particular foods, notifies Journeys Discovering Africa and the tour leaders, in writing in advance of travel.

Journeys Discovering Africa assumes no liability for medical care or for special dietary requirements. Participants may be required to furnish a doctor’s statement of good health. The judgment of Journeys Discovering Africa, or the local operator or guide, shall make the ultimate determination of an individual tour participant’s fitness to embark upon, or to continue a tour.

Once a tour has been confirmed medical circumstances will not be considered as exceptions to our cancellation policy. All participants must be covered by a current medical insurance policy applicable for overseas travel for the duration of their tour. Proof of coverage may be required.

LIMITS ON JOURNEYS DISCOVERING AFRICA’S RESPONSIBILITY

Journeys Discovering Africa purchases transportation, hotel accommodations, restaurant services medical evacuation services and other services from various independent suppliers that are not subject to its control. Journeys Discovering Africa cannot therefore be liable for any death, personal injury, property damage or other loss that may occur due to any act or omission of any such supplier, or by reason of any other event over which it has no control.

Journeys Discovering Africa reserves the right to revise prices without notice to reflect marked increases in foreign exchange or tariff rates. Journeys Discovering Africa also reserves the right to withdraw a tour or any part of it, to make such alterations in the itinerary as it deems necessary or desirable, to refuse to accept or retain as a member of any tour any person at any time, and to pass on to tour members any expenditure or losses caused by delays or events beyond its control.

Depending on the itinerary you have selected, optional activities will be available at some of the places you will visit. Some of these activities carry with them the inherent risk of serious personal injury. These activities include, but are not necessarily limited to:

  • Trekking and Walking Safaris
  • Horseback Safaris
  • Quad bike activities
  • Canoe, boat and white-water rafting trips
  • Primate tracking
  • Fly camping
  • Bush walking
  • Hiking

You should be aware that your personal safety cannot be guaranteed. Should you elect to participate in such activities while you are on tour, you are, of course, free to do so. However, you must understand that such participation will be at your own risk and that  Journeys Discovering Africa assumes no responsibility for your safety.

Journeys Discovering Africa is not responsible for acts of God, fire, acts of governments or other authorities, wars, civil disturbances, riots, terrorist acts, strikes, thefts, pilferage, epidemics, quarantines, dangers incident to sea, land and air travel, and other similar acts or incidents beyond its ability to control.

PRIMATE TRACKING

There is a possibility that an individual traveller may be prohibited from tracking on the day of a scheduled excursion because of an illness that might be transmitted to the or for some other health-related condition. Only travelers in good health are permitted to track primates, and the decision whether or not a traveler will be allowed to participate in a primate tracking excursion will be made on the day of the excursion by the local guides and trackers, whose decision in such matters is final.

No guarantee can be made that primates will be seen on any primate tracking tour. In light of the foregoing, each traveler should be made aware that in the event that they prohibited from visiting the primates because of ill health, the cost of the primate tracking permit and all of the other costs associated with the trip to the primate tracking area (including air fare, hotel accommodation costs, etc.) are not refundable for any reason. Refunds will not be made for the costs associated with the trip to the primate tracking area (including air fare, hotel accommodation costs, etc.) in the event that primates are not seen on a primate tracking tour. The minimum age limit for gorilla tracking participants is 15 years.

TRAVELLER’S RESPONSIBILITIES

Tour members are responsible for understanding the conditions implied in our Terms and Conditions and trip itinerary, and selecting a trip which is appropriate to their interests and abilities; for preparing for the trip by studying the trip itinerary and supplemental trip information sent by Journeys Discovering Africa; for bringing appropriate clothing and equipment as advised by Journeys Discovering Africa; for following normal standards of personal hygiene in order to lessen risk of travelers’ diseases, as advised by the trip leader; for following normal social behavior patterns with fellow trip members; for acting in an appropriate and respectful manner in accordance with the customs of countries visited; for completing the itinerary as scheduled (or as adjusted in the field as necessary). At the leader’s discretion, a member may be asked to leave the trip if the leader feels the person’s further participation may be detrimental to other trip members or to the individual.

Travellers may require a visa depending on which country you come from. The regulations for each African country are different, and for travelers visiting more than one country on a tour, it is your responsibility to ensure that you have an entry visa for each country you will be visiting before you arrive in Africa.

KNOWING AND VOLUNTARY EXECUTION

Payment of a deposit to Journeys Discovering Africa certifies that agents/tour participants have carefully read and fully understand the contents of the Terms and Conditions, especially those regarding cancellation and refund policies, limitation of liability, and responsibility borne by trip participants. On the advance of a deposit to Journeys Discovering Africa the depositor, his or her family and heirs agree to be bound by the above Terms and Conditions.