Privacy Policy

When you interact with Journeys Discovering Africa or visit www.journeysdiscoveringafrica.com, we collect certain information or data about you.Right to restrict processingYou have the right to request we cease processing your data, if:

  1. You consider it inaccurate or incomplete;
  2. Where you object to processing and we are considering whether we still have a legitimate interest to process it.
  3. Where we don’t need the data for the original reason we collected it, but may need it to support a legal claim

Right to data portabilityWhere you have consented to our processing your data, or where the processing is necessary for us to deliver a contract, you can request a copy of that data be provided to a third party in electronic form.Right to object       You have the right to object to our processing under certain circumstances. For example, you can object to:

  1. direct marketing (including profiling); and
  2. processing for purposes of scientific/historical research and statistics

Rights relating to automated decision making including profiling                  Where we apply automated decision making, we must

  1. give you information about the processing;
  2. introduce simple ways for you to request human intervention or challenge a decision;
  3. carry out regular checks to make sure that our systems are working as intended

Information related to automated decision making is contained later in this notice.Information we collectPlease find below a summary of the information we collect and how we use this to deliver services to you.

What is the data? (simple description) Why we hold it Where we get it from Who we share it with What personal data is included?
Data sent from our website to Google Analytics associated with cookies, user identifiers, or advertising identifiers Because you will have given us your consent. Your device and browser Google Analytics User language, browser name, device and operating system. This data is stored on Google Analytics for a maximum of 26 months. You may delete cookies from your browser at any time.
Data sent from our website to Google Adwords associated with cookies, user identifiers, or advertising identifiers Because you will have given us your consent. Your device and browser Google Adwords Previous interactions with our Google ads and search results, and pages you visited on our website. You may delete cookies from your browser at any time.
Client details on our website contact form Because you are contracting us for a safari You supply this Third parties relating to the booking (Hotels, transfers, airlines, car hire, excursion providers etc) Name, city, country, email address, phone number, age and level of fitness.
Voice message received by email Because you are contracting us for a safari You supply this Third parties relating to the booking (Hotels, transfers, airlines, car hire, excursion providers etc) Name, phone number
Corresponding with a customer about an intent to book Because you are contracting us for a safari You supply this Third parties relating to the booking (Hotels, transfers, airlines, car hire, excursion providers etc) Name, city, country, email address, phone number, age and level of fitness.
Client details on a digital online itinerary and soft copy itinerary that we send our client. Because you are contracting us for a safari You supply this We don’t Name, email address, phone number
Tour Registration Form – The main record we have of a confirmed booking Because you are contracting us for a safari You supply this Third parties relating to the booking (Hotels, transfers, airlines, car hire, excursion providers etc). Name, Date of Birth, Sex, Nationality, passport details, telephone number, email address, residential address, weight, emergency contact details, dietary preferences, sleeping arrangements, smoking or non-smoking, travel insurance company, type of insurance, policy number
Tour Registration Form – The main record we have of a confirmed booking Because you are contracting us for a safari You supply this We input some of this information to the online platform of our regulatory body (Travel Trust Association) to log the booking in and obtain customer trip protection. Name, telephone number, email address, residential address
Client details on an invoice Because you are contracting us for a safari You supply this We submit this information to the online platform of our regulatory body, Travel Trust Association when requesting client funds to be paid out from our trust accounts Name, residential address
Credit card payment link created on our website and sent to you Because you are contracting us for a safari You supply this Barclaycard Name, email address, residential address, phone number. This is deleted as soon as you successfully make payment to us.
Email from Barclaycard with a credit card payment status We have a Legal Obligation to do so Barclaycard We don’t Name, email address, residential address, phone number, IP address

 Retention of dataJourneys Discovering Africa retains information for seven (7) years from our point of last contact. We hold this information to support our legal and regulatory requirements. If you object to this retention, please contact us – details provided in the ‘Contact’ section.Securing your informationJourneys Discovering Africa has achieved the Cyber Essentials accreditation.Contact detailsWe recognise that you may have questions on how we process and/or store your data or may want to change either the data we hold on you or how we communicate with you in the future.If you have given consent for processing, you are free to withdraw that consent. To let us know this is the case contact us using the email address below.If you have any questions in respect of this notice, or would like to exercise your rights as a data subject (for example, to correct data or to exercise your right to access):Journeys Discovering Africa, as data controller, can be contacted as follows:51 Elmwood Avenue,Harrow,HA3 8AJadmin@journeysdiscoveringafrica.comOur Data Protection Officer can be contacted as follows: The Data Protection Officer, admin@journeysdiscoveringafrica.comIf you are unhappy that we have responded to your query adequately, of if you have a further complaint, The Information Commissioner’s Office can be contacted on https://ico.org.uk/.

 

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