Exceeding Client Expectations

November 29, 2016


It’s always nice to know that our clients have returned home after a trip that has exceeded their expectations.

After all, generating bespoke tours and creating life-long memories is what we do best here at Journeys Discovering Africa. Reading our clients’ reviews is like opening presents! It’s hard not to get excited. Recently, we received a review that we just had to share with you. Amanda and Alana were two last-minute clients from the USA, for whom we curated and ran a unique Botswana safari based on their interests and needs. Clearly, they thoroughly enjoyed themselves as they left us a glowing endorsement on safaribookings.com.

This is what Amanda had to say about their experience:

“Patrick and Journey Discovering Africa are absolutely phenomenal! They plan every aspect of your trip so you can relax and completely enjoy your safari holiday. Patrick planned an 8 day / 7 night safari in Botswana, which included 3 different camps, 3 flights and an overland border crossing.

Here’s why I loved my experience with JDA:

1.) Speedy communication: Patrick emailed and called me within 12 hours of my initial request.

2.) Customized trip for your specific needs: The package on safaribookings.com was a suggested itinerary and Patrick explained that my friend and I could modify the route (including the start and end points), camps/lodges, number of nights, etc.

3.) Knowledge of safari camps: There’s endless info about all the different camps online, and it’s pretty overwhelming. However, Patrick asked us about our interests/personalities, travel style, safari expectations, budget, things we wanted to see, etc. Based on that info, he curated a unique trip just for us. All 3 camps were perfect.

4.) Handles last minute requests: Patrick must of thought I was crazy when I said our desired dates were less than 2 weeks away. August is peak season in the Okavango, but somehow he found availability at the camps and on the small planes used for transport between camps/lodges. I’m still not sure how he managed it all in 1.5 days. Really impressive!

5.) Sit back, relax and enjoy: Once we arrived at the initial meeting point, we were always with a handler (outside of relax time) until the next handler greeted us.

Overall, I’d highly recommend Patrick and Journeys Discovering Africa. In fact, we’re already used them again to coordinate another last-minute safari in Etosha to find rhinos. We were fortunate enough to see black and white rhinos and even saw them mating!”

Get in touch with us to find out how we can do the same thing for you. We’ve got something to suit everyone.

Posted by tfhadmin

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